1. Purchase and Order Data

To make a purchase, the customer must provide the data necessary for billing, shipping, and order management. Purchases are reserved exclusively for users of legal age.

2. Prices and Availability

All indicated prices are inclusive of VAT where applicable. Product availability is subject to confirmation. Published images are for representative purposes only; any slight color or finish differences may depend on the device's display or production processes.

3. Product and Craftsmanship

Each lamp is designed, manufactured, and assembled in Italy using selected materials and components from a local production chain. Each product is individually inspected and packaged to ensure the best possible protection during transit.

4. Order Confirmation

Once the order is completed, the customer will receive an automatic confirmation via email. Art & Solving S.r.l. reserves the right to cancel orders in the presence of evident errors, product unavailability, or suspected fraudulent activities.

5. Liability

Art & Solving S.r.l. is not liable for improper use of the product or for indirect damages resulting from modifications, incorrect use, or use non-compliant with the intended purpose.

6. DHL Shipping and Deliveries

Shipments are handled exclusively via DHL Express service. Applicable shipping fees are calculated in real time in the cart based on the total weight before order confirmation. Estimated delivery times are 3-5 business days. For orders exceeding 10 items, automatic checkout is disabled, and the customer is required to request a dedicated logistics quote from our sales department via email.

7. Non-EU Sales, Customs Duties (DAP Terms), and Delivery Refusal Policy

• DAP (Delivered At Place) Terms: For all shipments to non-EU destinations (including the United States, Canada, United Kingdom, and Switzerland), goods are shipped under DAP terms. The amount paid on the store covers only the value of the design and the international express shipping.
• Duties Responsibility: Any customs duties, local import taxes, local VAT, or customs clearance fees requested by the destination country's authorities are the sole responsibility of the final customer and must be settled directly with DHL prior to delivery.
• US Customs Specifications: In compliance with US customs regulations, DHL may require the recipient to provide a valid tax identification code or customs identifier (e.g., Importer Number, EIN, or SSN) directly to complete customs clearance. Art & Solving S.r.l. does not collect this data on the website.
• Refusal Penalty Clause: In the event that the buyer refuses delivery, fails to pay the customs duties communicated by DHL, or remains unreachable, the goods will be returned to Italy. In this scenario, all outbound shipping costs, customs storage fees, return duties, and return shipping expenses charged by the carrier to Art & Solving S.r.l. will be fully deducted from any potential order refund.

8. Payments

Payments are handled through secure and certified payment gateways. Art & Solving S.r.l. does not store or have access to the credit card data used by the customer.

9. Damages and Claims

Any anomalies or transport damages must be reported within 48 hours of delivery. In the presence of visibly damaged packaging, the customer is invited to accept the package with reserve or refuse delivery.

10. Withdrawal and Returns

The customer has the right to withdraw from the purchase within 14 days of delivery in accordance with current consumer protection regulations. Products must be returned intact, unused, and in their original packaging. Direct return shipping costs are the responsibility of the customer unless otherwise provided by law. As specified in Article 7, in the event of a return resulting from a failure to complete non-EU customs clearance, all logistics costs for outbound shipping, return shipping, and storage charged by the carrier will be withheld from the refund.

11. Privacy

Personal data is processed in compliance with current personal data protection regulations exclusively for purposes related to order management and customer service.

12. Warranty and Applicable Law

Products are covered by a legal warranty in accordance with applicable regulations. These conditions are governed by Italian law, without prejudice to any mandatory rights provided by the regulations of the consumer's country of residence.